Frequently Asked Questions
Orders
How do I place an order?
Browse our collection, select the piece you love, and click Add to Cart. When you’re ready, head to checkout, enter your delivery details, and complete your payment. You’ll receive a confirmation once your order is placed.
Can I make changes to my order after placing it?
We process orders quickly, so changes may not always be possible. Please contact us as soon as possible with your order number and the change you need, and we will do our best to help.
Can I cancel my order?
Cancellations may be possible if your order has not yet been dispatched. Reach out to us immediately via our Contact page with your order number. Once dispatched, cancellations are no longer possible.
Shipping
Do you deliver across Pakistan?
Yes — we deliver to addresses across Pakistan, including major cities and most remote areas.
How long does processing take?
Orders are generally processed within 1–2 business days of being placed.
How long does delivery take?
After dispatch, delivery typically takes 2–5 business days. Remote or less accessible areas may take a little longer. These are estimates and not guarantees.
How much does shipping cost?
Shipping charges may vary. Please check at checkout for the applicable rate for your order.
Is there free shipping?
Yes — we currently offer free shipping on orders over PKR 3,500.
Can I track my order?
Once your order has been dispatched, we will share tracking information where available. If you have not received tracking details or need an update, please contact us with your order number.
Exchanges
Can I exchange an item?
Yes. We accept exchanges within 7 days of delivery, provided the item is unworn and in its original condition with packaging retained where applicable. Sale and customised items may be excluded.
How do I request an exchange?
Contact us via our Contact page with your order number, the item(s) you would like to exchange, and relevant photos if the item arrived damaged or incorrect. Please review our full Exchange & Return Policy before reaching out.
What if I received a wrong or damaged item?
We sincerely apologise for this. Please contact us within 7 days of delivery with your order number and clear photos of the item received. In cases of wrong or damaged items sent by us, we will cover exchange shipping costs.
Do you offer refunds?
We currently do not offer refunds for change-of-mind purchases. Exchanges are our standard resolution. For damaged or incorrect items, please contact us and we’ll make it right. See our full Exchange & Return Policy for details.
Jewellery Care
Can I get my jewellery wet?
We recommend keeping your jewellery away from water and moisture where possible — including swimming, showering, and washing. This helps preserve its finish and longevity.
When should I apply perfume?
Always apply perfume, lotions, and skincare before putting on your jewellery. Let products dry before wearing your pieces to avoid contact with chemicals that could affect the finish.
How should I store my jewellery?
Store pieces separately where possible to avoid friction and scratching. Keep jewellery in a cool, dry place away from humidity. Individual pouches or compartments work well.
How do I clean my jewellery?
Gently wipe with a soft, dry cloth after wearing. Avoid harsh chemicals, abrasive materials, or ultrasonic cleaners. Always follow any product-specific care instructions provided with your piece.
Payments
What payment methods do you accept?
Available payment methods are shown at checkout. If you have a question about a specific payment option, please get in touch.