Order Help

Something not right with your order? We’re here to sort it out. Find the right section below and follow the steps.

Tracking Your Order

Once your order has been dispatched, we will share tracking information where available. If you haven’t received tracking details or want an update, contact us with your order number and we’ll look into it for you.

Delayed Orders

Delivery estimates are typically 2–5 business days after dispatch, but delays can occasionally occur due to courier operations, public holidays, or remote locations. If your order is significantly past its expected delivery window, please get in touch with your order number and we will follow up with the courier on your behalf.

Wrong Item Received

We apologise if you received the wrong item — that’s on us. Please contact us within 7 days of delivery with:

Your order number
A photo of the item you received
A note of what you originally ordered

We will arrange the correct item and cover exchange shipping in this case.

Damaged Item

If your item arrived damaged, we’re sorry. Please contact us within 7 days of delivery with:

Your order number
Clear photos of the damage
A brief description of the issue

We’ll review and resolve this as quickly as possible, including covering shipping where the damage is our responsibility.

Missing Item

If your parcel arrived but something was missing, please check your order confirmation to verify what was included in your order. Then contact us with your order number and details of the missing item. We’ll investigate and get back to you promptly.

Exchange Request

If you’d like to exchange an item, please first read our Exchange & Return Policy to check eligibility. Exchanges are accepted within 7 days of delivery on unworn items in original condition. Once you’ve confirmed eligibility, contact us with your order number and details.