Refund policy

Exchange & Return Policy

These are our current default policies for your review. Nothing here constitutes legally final terms. Please review and adjust as needed before relying on this as your official policy.

Our Commitment

We want you to love every piece you receive from Jewellery Drip. If something isn’t right, we’re here to help.

Exchanges

We accept exchange requests within 7 days of delivery. To be eligible for an exchange:

The item must be unworn and in its original condition
Original packaging should be retained where applicable
The item must not be used, altered, or damaged after delivery

Items Not Eligible for Exchange

Items that have been worn or used
Items damaged after delivery
Sale or discounted items (unless received damaged or incorrect)
Customised or personalised items (unless received damaged or incorrect)

How to Request an Exchange

Contact us via our Contact page within 7 days of receiving your order
Include your order number in your message
Describe the item(s) you wish to exchange and the reason
Attach clear photos of the item, especially if it arrived damaged or incorrect

Our team will review your request and guide you through the next steps.

Shipping for Exchanges

Unless you received a wrong or damaged item due to our error, the customer is responsible for the cost of return shipping for the exchange. In cases where we made an error, we will cover exchange shipping costs.

Refunds

We do not currently offer refunds for change-of-mind purchases. Exchanges are our standard resolution for eligible items. If you received a damaged or incorrect item, please contact us and we will work to resolve it.